To run traceroute on Windows:
Windows 7 Open the command prompt. Go to Start > Run. cmd .exe <ENTER>
In Windows 10 search for CMD .exe then right click Command Prompt APP and run as Administrator
In the command prompt, type: tracert YOURSERVERSIP <ENTER>
You may have to wait up to a minute or more for the test to complete. ...
Send us the complete results (every line) for analysis.
Official guide: https://support.microsoft.com/en-gb/help/314868/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows
